I have a problem with my Firebugs game. What should I do?

If you cannot find an answer to your question here in the FAQ, please contact our support team through the contact form here. Please provide as much information about the situation as possible: device model and/or version, device operating system version, which version you are referring to, and a detailed description of the issue.

I have an idea for the Firebugs game. What should I do?

As happy as we are to hear about awesome new ideas from our fans and the wider public, please note that we do not accept unsolicited gaming or other product ideas, concepts or other similar material (“Unsolicited Content”).

However, should you provide us with Unsolicited Content without prior written agreement, you agree that such Unsolicited Content becomes property of Scripture Union and Scripture Union does not have to compensate you for Unsolicited Content or keep Unsolicited Content confidential. Scripture Union is free to use, develop, commercialise, amend and assign all rights to Unsolicited Content.

You can find our Unsolicited Content policy in full here.

When will the next update of Firebugs be released?

News on updates will be announced on our website, newsletter and through our Facebook page and on Twitter. Generally, we will not publish any release dates before updates are ready and available. This is to make sure we don’t give out release dates we cannot always guarantee we will hit.

Firebugs sounds do not work. What can I do?

Check that your device’s sounds are on and that the game sounds have not been muted.

Also, update to the latest game version if there is an update available. If you still have this problem, restart your device and try again.

If you are using an iPad, the side switch can be set to either mute sounds or lock rotation. It is possible that the sounds are muted with the mute switch, but the switch itself is set to lock rotation. To restore sounds in this case, you will have to go to iOS settings – General and under “Use side switch to:” select “Mute” Now just mute the sounds with the side switch, launch Firebugs and unmute sounds. Afterwards you can change the side switch back to rotation lock.

Some users have also reported that they got the sounds back by muting with the side switch, setting the game to mute, setting game sounds back on, and finally turning sounds back on with the side switch.

Another option is to mute the device sounds with the side switch, shut down the device completely, turn it back on and then unmute.